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Frequently asked questions

  • Maintenance for mechanical parts
  • Maintenance and cleaning for products with laminate fenix top
  • Maintenance and cleaning for products with superceramic, supermarble and superconcrete top
  • Maintenance and cleaning for products with glass top
  • Maintenance and cleaning for metal products
  • Maintenance and cleaning for polypropylene/abs products
  • Maintenance and cleaning for wooden products
  • Maintenance and cleaning for products upholstered in leather and hide leather
  • Maintenance and cleaning of products upholstered in econabuk
  • Maintenance and cleaning for products upholstered in fabric
  • Products technical info
  • What are the terms of warranty?
  • Maintenance and cleaning of products upholstered in ecological leather and leather fibre

  • What defects are covered by warranty
  • Who shall provide the warranty on the products i purchased?
  • What happens if the warranty expires?

  • How can i apply for a warranty claim?
  • I need spare parts

What defects are covered by warranty

The legal warranty covers products’ compliance defects, that is all the original defects occurring in the course of 24 months, excluding defects come out (for instance, as a consequence of non-compliance with use instructions provided or due to accidental hits, stains, bad maintenance, etc.)
Therefore, the legal warranty is not valid, in case the damage has been caused by the end users after the delivery.

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