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  • PRODUCTS WARRANTY

    • WHO SHALL PROVIDE THE WARRANTY ON THE PRODUCTS I PURCHASED?
      The legal warranty shall be provided by the store where you made your purchase, so that retailer shall answer you directly and personally about the product guarantee and in general about your end user inquiries.
    • WHAT ARE THE TERMS OF WARRANTY?
      The European legal warranty is 2 years , as of product invoicing date.
    • WHAT DEFECTS ARE COVERED BY WARRANTY?
      The legal warranty covers products’ compliance defects, that is all the original defects occurring in the course of 24 months, excluding defects come out (for instance, as a consequence of non-compliance with use instructions provided or due to accidental hits, stains, bad maintenance, etc.)
      Therefore, the legal warranty is not valid, in case the damage has been caused by the end users after the delivery.
    • WHAT HAPPENS IF THE WARRANTY EXPIRES?
      If the warranty expires, from a legal point of view the Manufacturer is no longer obliged to proceed with free of charge product reparation or replacement. In any case, you can refer to the retailer where you purchased the product and you will evaluate a possible solution with him.
  • TECHNICAL INFO, PRODUCTS' USE INSTRUCTIONS AND MAINTENANCE

    • PRODUCTS TECHNICAL INFO
    • HOW CAN I FIND TECHNICAL INFO CONCERNING YOUR PRODUCTS?
        You can find technical info on our website and in the products fiche of the item you are interested in.
        If you haven't found information you are looking for, please contact the nearest Bontempi retailer and explain your needs, certainly you will find a proper response.
    • MAINTENANCE AND CLEANING FOR PRODUCTS UPHOLSTERED IN FABRIC
    • WHAT ARE MAINTENANCE AND CLEANING METHODS FOR PRODUCTS UPHOLSTERED WITH FABRIC?
      • WATERPROOF NABUK
        • MAINTENANCE
          Keep products away from heat sources. Avoid direct exposure to the sun or strong artificial light sources.
          Do not use outdoors, they are not humidity-proof.
        • CLEANING
          To remove stains completely, please follow steps below before stains dry off:
          • FRUIT: use a sponge dampened with cold water.
          • CHOCOLATE/COFFEE: blot out by using a sponge dampened with lukewarm water.
          • INK: follow method C.
          • GREASE/OIL: follow method B.
          • WAX/CANDLE: gently scrape wax by using a knife or palette knife. Then, follow method B or cover the spot with several layer of Paper towel and lay the hot iron on it.
          • MUD: gently lift off as much as dirt as possible with a palette knife. Let it dry, then vacuum. For persistent stains, use ammoniac solution as per method A.
          • URINE: follow method A.
          • VOMIT: gently lift off vomit, blot out by using a sponge and cold water and follow instructions as per method A.
          • A Use water-based detergents or dilute two spoons of ammoniac in 1lt of water. Blot out stain gently with a cloth dampened with this solution, by turning it so that the clean part only comes into contact with stain.
          • B use just non-aggressive, pure and water-free dry cleaning solvents. Dampen a cloth with that solution and follow procedure as per method A
          • C Blot out stain gently with a cloth dampened with alcohol, by turning it so that the clean part only comes into contact with stain
      • PURE VIRGIN WOOL
        • MAINTENANCE
          The finishing treatment of this unalterable material is carried out with Thermophysical System “KD” Water and iron cannot amend the texture of this material.
          Keep products away from heat sources.
          Avoid direct exposure to the sun or strong artificial light sources.
          Do not use outdoors, they are not humidity-proof.
        • CLEANING
          To remove dirt, use a cotton cloth dampened with water
      • TEXPLAST/ TECHNICAL FABRIC/SOFT TEXPLAST
        • MAINTENANCE
          Keep products away from heat sources.
          Avoid direct exposure to the sun or strong artificial light sources.
        • TEXPLAST CLEANING/SOFT TEXPLAST
          To remove dirt, use a cotton cloth or a non-abrasive sponge dampened with water and neutral soap
        • TECHNICAL FABRIC CLEANING
          To remove dirt, use a specific anti-stain cleaning product and remove it by using a soft brush
      • MAMBO AND LULU' FABRIC
        • MAINTENANCE
          Keep products away from heat sources. Avoid direct exposure to the sun or strong artificial light sources. Do not use outdoors, they are not humidity-proof.
        • CLEANING
          For cleaning, use a cotton cloth dampened with water.
      • OUTDOOR FABRIC
        • MAINTENANCE
          Fire retardant fabric, suitable for naval and for medical use. Extremely strong for daily use and doesn't need particular preventive measure for use.
        • CLEANING
          For cleaning, use a cotton cloth dampened with water.
      • VELVET
        • MAINTENANCE
          Keep products away from heat sources. Avoid direct exposure to the sun or strong artificial light sources. Do not use outdoors, they are not humidity-proof.
        • CLEANING
          To clean, spray the stain with water from a distance of 6-8 inches and wipe with a soft cloth. Do not rub. To remove dust on velvet, use a soft bristle brush.
    • MAINTENANCE AND CLEANING FOR PRODUCTS UPHOLSTERED IN ECOLEATHER AND LEATHER FIBRE
    • WHAT DO YOU RECOMMEND FOR MAINTENANCE AND CLEANING OF PRODUCTS UPHOLSTERED IN ECO-LEATHER AND LEATHER- FIBRE?
      • MAINTENANCE
        Keep products away from heat sources.
        Avoid direct exposure to the sun or strong artificial light sources.
        Do not use outdoors, they are not humidity-proof.
      • CLEANING
        For daily cleaning we suggest to dust them with a clean, dry and soft cloth.
        Use a sponge or a clean and soft cloth soaked with cold water and neutral soap as a detergent.
        To remove oil, wine, any food stains, clean the stained area promptly with a soft cloth soaked with water , slightly rubbing circle- wise and avoiding to insist on stains.
        Avoid rubbing surface with brushes and abrasive material/substances .
    • MAINTENANCE AND CLEANING FOR PRODUCTS UPHOLSTERED IN LEATHER AND HIDE LEATHER
    • WHAT DO YOU RECOMMEND FOR MAINTENANCE AND CLEANING OF PRODUCTS UPHOLSTERED IN LEATHER AND HIDE LEATHER?
      • MAINTENANCE
        Keep products away from heat sources.
        Avoid direct exposure to the sun or strong artificial light sources.
        Do not use outdoors, they are not humidity-proof.
        Potential natural marks, imperfections, grains modification, slight difference of the finishes when compared to materials samples are not be considered defects, but typical features of real leather and hide leather that guarantee their authenticity.
      • CLEANING
        For daily cleaning we suggest to dust them with a clean, dry and soft cloth.
        Take action promptly to avoid dirt to go in depth, by removing the soluble stain with a sponge or a clean and soft cloth soaked with cold water and neutral soap as a detergent.
        To remove oil, wine, any food stains, clean the stained area promptly with a soft cloth soaked with water , slightly rubbing circle-wise and avoiding to insist on stains
        Avoid rubbing surface with brushes and abrasive material/substances
        To remove stains left ,you can use specific cleaning products for leather and hide-leather that you can easily buy in any supermarket and follow manufacturers' instructions carefully.
        To reinvigorate leather and hide leather you can use cleansing milk and spread it on the entire surface.
    • MAINTENANCE AND CLEANING FOR WOODEN PRODUCTS
    • WHAT DO YOU RECOMMEND FOR MAINTENANCE AND CLEANING OF WOODEN PRODUCTS?
      • MAINTENANCE
        Keep products away from heat sources.
        Blot out liquids dropped by accident promptly by using paper towels or with a dry and clean cloth.
        Do not lay very hot objects.
        Wooden tops must be exposed to uniform light, for instance opening extensions periodically or removing objects laying on the surface.
      • CLEANING INSTRUCTIONS FOR LACQUERED WOOD – VENEER – VENEER WITH EDGE IN SOLID WOOD – SOLID WOOD
        For daily cleaning we suggest to dust them with a clean, dry and soft cloth.
        Take action promptly to avoid dirt to go in depth, by removing the soluble stain with water (e.g. drinks, coffee, wine, etc..) and absorbing that with a dry cloth.
        For remaining stains use a cloth dampened with water.
        Do not use solvents or abrasive products.
        Do not use wood cleaning products based on waxes or similar substances.
      • CLEANING INSTRUCTIONS FOR MELAMINE AND UNICOLOR
        For cleaning you can use a cloth dampened with water and normal detergents without solvents.
    • MAINTENANCE AND CLEANING FOR POLYPROPYLENE/ABS PRODUCTS
    • WHAT DO YOU RECOMMEND FOR MAINTENANCE AND CLEANING OF PRODUCTS IN POLYPROPYLENE/ABS?
      • MAINTENANCE
        Keep products away from heat sources.
        Lift chairs when you clean the floor.
        Over the course of time, polypropylene or ABS products get a worn look, that is a typical feature of this material.
      • CLEANING
        Dust surfaces with a microfiber cloth periodically.
        For stubborn dirt, use a cloth dampened with water to clean the glass top.
        Do not use detergents or degreasers containing acetone, turpentine, ammoniac and chemical substances based on hydrocarbons and solvents.
        Do not use abrasive cleaning products.
    • MAINTENANCE AND CLEANING FOR METAL PRODUCTS
    • WHAT DO YOU RECOMMEND FOR MAINTENANCE AND CLEANING OF METAL PRODUCTS?
      • MAINTENANCE
        Always lift chairs and avoid hitting tables' legs when you clean the floor.
        Do not use lacquered and chromed products outdoors and/or in areas open towards outdoors (except or those treated with cataphoresis process ,that makes them suitable for OUTDOOR)
      • CLEANING OF LACQUERED METAL
        Dust surfaces with a microfiber cloth periodically.
        Blot out stains with a dry cloth or paper towels.
        To remove dirt, use a cloth dampened with water and neutral soap or alcohol, and dry carefully.
        Do not use abrasive cleaning products
      • CLEANING OF CHROMED METAL
        For periodical cleaning use specific cleaning products for chrome polishing, easy to find in any supermarket or a cloth slightly dampened with alcohol and water.
    • MAINTENANCE AND CLEANING FOR PRODUCTS WITH GLASS TOP
    • WHAT DO YOU RECOMMEND FOR MAINTENANCE AND CLEANING OF PRODUCTS WITH GLASS TOP?
      • MAINTENANCE
        All our glasses are tempered and guarantee high safety standards. In case of crash, the glass breaks creating many small rounded pieces that are not dangerous to people.If the top is chipped, broke or cracked, please apply for replacement soon.
        Keep products away from heat sources, do not lay very hot or cold objects on the surface.
        Protect glass top during the use.
        Glass tops in general and especially anti-scratch glass tops have a good resistance to scratches, in any case that doesn't mean they are indestructible. Therefore, please avoid hitting edges and surface with hard and sharp objects.
      • CLEANING
        For daily cleaning, use a soft cloth or a leather cloth dampened with water to clean the glass top.
        For stubborn stains, dilute water with neutral soap or alcohol and use a soft cloth or leather cloth to spread it onto the glass top.
        Do not use abrasive products
    • MAINTENANCE AND CLEANING FOR PRODUCTS WITH SUPERCERAMIC, SUPERMARBLE AND SUPERCONCRETE TOP
    • WHAT DO YOU RECOMMEND FOR MAINTENANCE AND CLEANING OF PRODUCTS WITH SUPERCERAMICA, SUPERMARBLE AND SUPERCONCRETE TOPS?
      • MAINTENANCE
        Our super tops are produced coupling float glass and respectively porcelain, marble, concrete stoneware.
        The coupling with float glass below guarantees a stronger crash-resistance.
        Those tops are extremely scratch-resistant, abrasion-resistant, organic and inorganic chemical resistant, frost resistant and very adaptable to all indoor and outdoor weather conditions. They are UV resistant and finishes remain the same in the course of time, they are that much fire-resistant and high-temperature resistant that you can place a hot pot or use the iron . They are nontoxic and highly hygienic materials.
        In any case, to prevent accidental crashes, please avoid hitting edges with hard and sharp objects.
      • CLEANING
        Easy to clean, stain-proof because they do not absorb liquids.
        You can use cleaning products generally used for porcelain floors.
    • MAINTENANCE AND CLEANING FOR PRODUCTS WITH LAMINATE FENIX TOP
    • WHAT DO YOU RECOMMEND FOR MAINTENANCE AND CLEANING OF PRODUCTS WITH FENIX TOPS?
      • MAINTENANCE
        The Fenix is an innovative material, extremely strong for daily use and doesn't need particular preventive measure for use.
      • CLEANING
        In case of small scratches, this material thermo-repairs itself
        Its resistance to scratches and abrasion is very high. This material is: fingerprint proof, anti-mould, resistant to acidic solvents.
        For cleaning you can use any kind of products for domestic use cleaning.
    • MAINTENANCE FOR MECHANICAL PARTS
    • IS THERE ANY SPECIFIC TECHNIQUE FOR MAINTENANCE OF MECHANICAL PARTS?
        Keep assembling instructions and product fiche
        Check proper tightening of screws periodically , in particular of those screws subject to stress upon use.
        Grease sliding rails by using Silicone Spray.
    • MAINTENANCE AND CLEANING OF PRODUCTS UPHOLSTERED IN ECONABUK
    • WHAT DO YOU RECOMMEND FOR MAINTENANCE AND CLEANING OF PRODUCTS UPHOLSTERED IN ECONABUK?
      • MAINTENANCE
        Keep products away from heat sources. Avoid direct exposure to the sun or strong artificial light sources. Do not use outdoors, they are not humidity-proof.
      • CLEANING
        Econabuk maintains its long lasting quality with mild soap and water. For localized stains, the following treatments are recommended:
        • BEER, EGG, MILK, CREAM: use a mild detergent, then rinse.
        • BLOOD: use a mild detergent. For dried stains, repeat the treatment several times.
        • FRUIT JUICE, FRUITS, VEGETABLES, JAM, JELLY, SYRUP, KETCHUP, COFFEE, TEA: use a mild detergent. Treat colored stains with lemon juice, then rinse.
        • COCOA, CHOCOLATE: rub with mild soap, then rinse with water.
        • CHEWING-GUM: treat with ethyl alcohol (colorless liquid), then remove mechanically.
        • BALLPOINT PENS, FELT-TIP PEN, LIPSTICK, SHOE POLISH, OIL, GREASE: dissolve with ethyl alcohol (colorless liquid), dab and then treat with mild detergent, finally rinse well.
  • POST SALES ASSISTANCE AND REPLACEMENT PARTS

    • HOW CAN I APPLY FOR A WARRANTY CLAIM?
      Please contact the dealer where you purchased the product, you will be requested to provide the following details:
      • Purchasing details (receipt, invoice etc…)
      • Description of the problem you experienced , along with pictures to explain defects claimed
      The retailer will be in charge of contacting BONTEMPI to find a solution
    • I NEED SPARE PARTS
      You can apply for spare parts directly at the shop where you purchased your our products or at any Bontempi dealer.
      Supply could be free of charge or at your charge, depending on the type of defect experienced and on elapsed time from date of purchasing.